Major Causes For Low Quality Of VoIP Calls


VoIP technology has helped many businesses to save their money on communication services. It has been done by using the Internet as a medium which is much better than landlines we used to use.

However, money-saving is not the only reason why many businesses have switched to VoIP. This technology has an extremely simple setup. On the other hand, various apps available for mobile phones and computers can be ported from a VoIP number to any device.

Though VoIP technology has many advantages, it also has a few common problems. Luckily, they can be fixed quite easily.

Network Jitter


Since voice communication is travelling over the Internet – it is broken into individual elements. If these elements are not delivered in precise order, the audio will become scrambled. Some other issues that have an influence on call quality may come from jitter. Such problems are poor sound quality or an echo.

In order to fix problems caused by jitter, think about placing a jitter buffer in front of your VoIP services. This solution will delay incoming packets, so it can ensure that callers will receive them in the correct order. The buffer must be set in the correct way. If it’s too small, it will probably discard packets when the buffer gets full.

On the other hand, if the buffer is too large, it will probably cause some additional delays. Such things can degrade the call quality. Therefore, the adaptive jitter buffers allow you to set a dynamic range. That way, the size of the buffer can be increased if and when needed.

Network Problems


Outdated equipment such as routers, modems, and other hardware is usually the main cause for low call quality of VoIP connections. When your hardware is outdated, its performance won’t be sufficient.

Therefore, you can experience issues like delays, dropped calls, or poor call quality. For repairing these issues, you usually have to update the firmware on your network hardware. This upgrade is generally the least expensive sort of repair. But, sometimes, when updates are not helping, you’ll be required to replace your hardware.

Businesses that have experienced drastic development, sometimes find out that the VoIP solution they use can no longer support their needs. These problems are not just related to hardware. A bad network configuration can also be the reason, as well. Therefore, you need to rely on a well known VoIP communication advisor, such as

The experts from these companies can give you valuable advice and instructions on how to deal with some of the most common issues. VoIP traffic can be supported by using standard networking routers. But you may often face the fact that many issues are solved easily when using a VoIP-capable router, instead.

If these routers are configured properly, they will handle your business communication needs more effective than other routers.

Connectivity Problems


Voice traffic can be rather large, plus when you add video calling to your VoIP package, then you’re gonna have an even greater bandwidth usage. Sometimes we do not take into
consideration that some Internet connections are not designed to manage this type of traffic. When we use too much bandwidth for many different things, call quality can suffer. Therefore, our other Internet expectations might not be fulfilled. In order to resolve connectivity issues, work with your provider.

The direction you should follow is either to increase your resources or turn out to a faster plan. Business VoIP high-speed packages are considered as a baseline requirement for any company. Today, VoIP solutions are considered the norm in the business world.

But, when the end-users are experiencing issues with call quality, they can quickly question their choice. Users who spend most of their time making phone calls can become frustrated if they’re unable to do the job. Such things can also reflect negatively on your business. For instance, if your customers or partners recognize these problems when calling.

So, in the end, if you have any problems with your VoIP system – take time to troubleshoot in time. That way your business will benefit from moving to a VoIP system.